Contact VPNAG

Contact Options and Replies

User Portal Support Tickets

Use a support ticket for account access, subscription status, client connection issues, order checks, or refund questions. Sign in and open the ticket page to describe the issue. If there’s already a related ticket, add your details there to keep everything together.

Response times depend on the issue, the current queue, and whether the information provided is complete. We don’t guarantee a fixed response time. Check your ticket page for updates and replies, and provide any additional details requested.

Email and Telegram

VPNAG does not currently publish a support email address or Telegram contact on this site. Please use the support portal for account, order, and refund inquiries.

If you’re not signed in, go to the login page first. No email address is required; create an account with a username and password.

What to Include

• Connection issues: Tell us which platform you’re using, the route name shown in your client, roughly when the issue occurred, and the exact error message. Let us know whether you can’t connect or can connect but can’t reach the destination service.
• Subscription issues: Tell us the plan status shown in the portal, where the issue occurs, and what you’ve already tried. Get the client and subscription through the user portal after signing in; your plan must be active.
• Order issues: Include the relevant order number, its status in the portal, and the payment method. Explain what needs to be checked. Payment methods: Alipay / WeChat Pay / USDT.
• Refund questions: Include the relevant order and explain your refund request in a support ticket. VPNAG offers a 30-day no-questions-asked refund policy. Please review the refund policy.

Before sharing screenshots, hide your password, sensitive payment details, and full subscription URL. Never include account passwords, access tokens, or payment keys in a support ticket.