VPNAG / PRIVACY
Privacy Policy
Last updated: October 2026
This policy explains how VPNAG handles information when providing cross-border network acceleration subscriptions. It applies to the marketing website, user panel, and data processing related to this service. Third-party payment pages are governed by their own policies. Please review how your information will be used before submitting it.
Account and Order Data
VPNAG does not require an email address. An account can be created with a username and password. Providing a registration email is not a condition of registration. Account credentials are used for authentication and access control. Keep your password secure, and do not submit it or a complete subscription URL in a support ticket.
This service processes account identifiers, plan status, data usage, orders, and payment status to deliver subscriptions, verify entitlements, handle refunds, and resolve transaction disputes. Ticket content is submitted voluntarily by users to get assistance. When reporting an issue, provide only the necessary error messages and redact unrelated personal information.
No-Logs Policy
VPNAG's privacy stance is anonymous and no-logs: it does not record which websites users visit, store browsing content, or create connection histories that could reconstruct an individual's browsing activity. A no-logs stance does not mean that data needed for accounts, orders, and service delivery does not exist.
Connection status may be processed temporarily during a session to route traffic. It is not retained as a persistent connection log or used to build a browsing profile after the session ends. Account data usage is used for billing and quota management, not to describe destinations visited. Troubleshooting should rely on service status and error information voluntarily provided by users.
Usage Statistics and Local Storage
Website usage statistics help us understand page visits, traffic sources, and how visitors arrive, so we can improve content and site workflows. Website visit statistics and subscription connection activity are separate. Statistics are not used to record external websites accessed through this service. Do not submit passwords, payment credentials, or subscription keys.
Cookies and local storage are used to maintain necessary sessions and save login status and language preferences. You can clear this data through your browser settings; doing so may require you to log in again. After signing out of the panel, clear related storage on shared devices as well. Clearing browser data does not automatically delete your service account or orders.
Third-Party Payments and Data Sharing
This service supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party provider or payment network, and the transaction is also subject to its rules. VPNAG uses order identifiers, payment results, and transaction information needed for verification to confirm receipt, deliver entitlements, and process refunds. Users do not need to provide payment account passwords.
USDT transaction records may be public on the relevant network. The anonymous no-logs commitment does not change the characteristics of the payment network itself. When information must be shared with parties involved in service delivery, it should be limited to what is necessary for that purpose. Information required by law will be handled in accordance with applicable requirements.
Data Retention and Deletion Requests
Account information is retained for as long as needed to provide the service. The scope of retention for order, refund, and support ticket information depends on service delivery, dispute resolution, and applicable legal requirements. When the purpose ends and there is no further basis for retention, data should be deleted or processed so it can no longer be linked to an individual. This policy does not set a uniform retention period without confirmation.
To access, correct, or delete your information, log in to the user panel and submit a support ticket describing the scope of your request. Account ownership must be verified before processing. Deletion may affect future login and subscription use. Transaction information that must still be retained by law will not be deleted immediately upon request, and the reason should be explained.
Policy Updates and Questions
Policy changes will be published on this page, and the updated month shown at the top will be revised. Important changes to data use or user rights should be communicated through the website or user panel. Where a new purpose requires separate consent, a policy update does not replace the required authorization.
If you have questions about the scope of data processing, the basis for retention, or the outcome of a deletion request, contact us through a user panel support ticket. For subscription rules, see the Terms of Service; for refunds, see the Refund Policy.